Win back the revenue a
chargeback took.
$0/month. Pay 15% only when you win.
Open any dispute in your Stripe Dashboard and get a reason-code playbook plus an AI-drafted narrative to review before you submit. WinBack's founder spent 4.5 years working inside card issuing; the playbooks map the evidence issuers look for under each reason code.
Opens in a new tab.
Visa 13.1 — Merchandise Not Received
$1,240.00
Required Evidence
Transaction details
Shipping confirmation
Delivery confirmation
Signed POD or carrier screenshot
Refund policy
Like having a payments expert in your corner.
WinBack lives inside your Stripe Dashboard. Open a dispute, see exactly what the issuing bank evaluates, what evidence you need, and how to present it. No tab-switching, no guesswork.
Reason-Code Playbooks
A Visa 13.1 "Not Received" needs different evidence than a Mastercard 4853 "Not as Described." Our playbooks decode each reason code so you know exactly what to submit, what the issuer actually evaluates, and what mistakes sink most responses.
Unauthorized
Prove the cardholder was present. IP match, AVS, 3DS results, device fingerprint, and prior purchase history.
Not Received
Shipping confirmation isn't enough. You need carrier tracking, delivery signature, and proof it went to the right address.
Not as Described
Match what you advertised to what you delivered. Product pages, terms of service, and communication logs win these cases.
Real-time Alerts
Disputes have hard deadlines. Miss one and you auto-lose.
New dispute filed
$247.00 — Visa 13.1
Deadline approaching
dp_9xK2m — 3 days left
Evidence submitted
dp_7aR4n — $182.00
Urgent: 24hrs remaining
dp_2bQ8x — $519.00
Least-Privilege Access
WinBack cannot move your money. It cannot initiate charges, refunds, or transfers. It asks for five permission groups, and only two are write access: submitting the dispute response you approve and uploading the evidence files you choose. Every write is an action you take.
AI-Generated Narratives
AI drafts your dispute narrative using your uploaded evidence and the right playbook for your reason code. You review it, edit anything you want, and submit on your terms. You stay in control.
Pick your pricing. Win either way.
Chargeflow takes 25% and Stripe Smart Disputes takes 30% of money that was already yours. WinBack is 15%, or a flat $79 a month with no success fee at all.
The true cost of disputes.
You earned that revenue. You shouldn't have to share it just because a customer filed a dispute.
| Provider | Fee Structure | Cost on $10k |
|---|---|---|
| Stripe Smart Disputes | 30% Success Fee | $3,000 |
| Chargeflow | 25% Success Fee | $2,500 |
| WinBack Pay-Per-Win | 15% Success Fee | $1,500 |
| WinBack Pro | Flat $79/mo | $79 |
Common questions.
Stop losing disputes you should be winning.
The system isn't rigged. You just need the right playbook. Install WinBack from the Stripe App Marketplace and get a step-by-step response on every dispute.
Stripe account required • No setup fee
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